FAQ

Naat does not test on animals and does not require others to do so, in accordance with the current law within the European Union.

Our product does not contain any cosmetic ingredients or actives of animal origin.

We understand that there's nothing worse than waiting. We invite you to sign up to receive email alerts for out-of-stock products.
If you click the 'Notify me when it's back in stock' button under the product you're interested in, we'll notify you as soon as it's restocked!

For inquiries about diets/products, please fill out the contact form on our website, and our team will be happy to assist you!

Unfortunately, we do not offer product samples at the moment!

Our product is a precious oil that should be properly stored to maintain its freshness, purity, and benefits for the skin. It is recommended to store it away from light and at a temperature not exceeding 20 degrees.

The expiration date of our product is 2 years after it's opened.

es, our product is suitable for pregnant or breastfeeding women. We use a natural and safe ingredient to ensure the safety of our customers.

We have chosen to use glass bottles because they can be easily recycled, which helps to preserve our environment.

At the moment, our product is only available for purchase on our website. We do not have a physical store currently.

We kindly ask you to carefully review your order before placing it to ensure that all information and the order contents are correct. Please note that once the order is placed, it cannot be modified.
Cancellations must be requested within one hour of placing the order and during our service hours (Monday to Friday, 9 am to 4 pm). While we cannot guarantee cancellations, we will do our best to accommodate as much as possible.

We are unable to update or modify delivery addresses once an order has been placed. If there is an error in your delivery address, we recommend requesting a cancellation and placing a new order with the correct delivery address.

You can order as many products as you like. We do not set a limit on orders for our customers.

Order confirmations are sent immediately. Our emails can be accidentally flagged by spam filters. Please check your email's spam folder and mark us as 'not spam' if needed.

Once your order is shipped from our warehouse, we will send you an email with your online tracking information. Use this information to track your order through the courier's website linked in the email.

We assign tracking numbers to packages just before they are shipped. As soon as your package is sent, we send you a tracking notification with your tracking number for each order and a link so you can know where to track the order. Please check if such an email is sent to your spam folder.

Oh no! We're really sorry. We do our best to ensure orders are packed correctly, but sometimes mistakes happen. Please fill out our contact form with your order number, a photo of all received products, and a photo of the delivery receipt with all initials clearly visible.
Any damaged or incorrect orders must be brought to our attention within 3 days of receipt. We may ask for additional photos of the damaged items, so please do not discard them before contacting our team, or we may not be able to assist you.

Unfortunately, we are unable to modify the route of a package once it has been shipped, and we cannot assist further if it is delivered as indicated. However, if you notice that your package is returned to a different address, simply contact us through our contact page and let us know! We can reship your order a second time to the same address initially provided during payment, at no additional cost. However, if you wish to change the destination, please note that your order will be refunded, and you will need to place a new order with the updated delivery address.

Once an order has left our facilities, please be aware that some carriers may take a few business days to update tracking details on their website. If your tracking number isn't working or hasn't been updated within 3 business days, please contact us via our contact page.

Make sure to check your surroundings and with your neighbors. If you can't locate your package, please contact us so we can initiate an investigation with the courier regarding your missing package. Depending on the carrier, investigations can take up to 7 business days to conclude. Please note that any reported missing or stolen orders must be contested within 3 days from the shipping date. Any requests made outside of this timeframe have no guaranteed resolution.

Naat ships worldwide.

Orders are processed on the same day, from Monday to Friday.

We ship orders via the postal service and Mondial Relay. You can receive the order at your home or pick it up at a collection point.

No. Billing and delivery addresses can be different.

We accept payments by credit card and through PayPal.

Payment will be processed instantly.

We currently bill in Euro. We plan to adapt to other countries' currencies very soon.

Yes, payment is secure on our website.

We only charge the amount calculated during payment and displayed on your invoice. However, if you are using a prepaid card, there may be temporary holds or fees associated with using the card. Please refer to the terms and conditions of the card you are using for more details. If you are not using a prepaid card and believe you have been overcharged, please contact us, and we will be happy to assist you.

You can enter your promo code during checkout. It is possible to combine multiple promo codes.

To initiate your return request, please visit this page.
According to the current regulations, you have 14 days from the receipt of your order to request a return of the products. Information to provide for returns:

• The order number related to your return request.

• List of the products being returned.

• Reason for the return.

• A photograph of the product in its current condition.

Please note that if you return your order, any complimentary products must also be returned. Be aware that products received which are not part of the designated order for the return request will be considered as surplus items. Also, please be aware that return fees apply to each order individually.

If you wish to make a return, please contact our customer service at hello@naat.paris
‍Please note that the returned products must be intact, unused, and returned in their original packaging. To expedite the process, please provide us with your order number, the list of products you wish to return, and the reason for the return. We will then send you a return label via email, which will allow you to send back your items. Please be aware that the cost of this label will be deducted from your final refund (5 euros).

You will receive your refund immediately after we receive your return.

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